Frequently Asked Questions

Shipping and Order

Do you ship worldwide?

We are proud to offer international shipping to the United States, United Kingdom, Canada, New Zealand, and Australia. If you are located in any of these countries, you can enjoy our high-quality products delivered straight to your door! We are constantly working to expand our shipping destinations, so stay tuned for updates on new locations.

How long does it take to create my custom gift?

Each of our custom gifts is made with precision and care, which can take anywhere from 3-10 business days to complete depending on the product. Our team works efficiently to ensure your gift is made as quickly as possible. For more information on shipping times and options, please refer to our product page.

What is the expected shipping time for my order?

You can refer to the shipping schedule below and the estimated shipping time for each gift.

🐾 Personalized Pet Photo Pillow
Estimated Shipping time(not including production):
United States: 2 to 5 business days.
Canada: 3 to 10 business days.
United Kingdom: 3 to 10 business days.
Australia: 3 to 10 business days.
New Zealand: 3 to 10 business days.

🐾 Custom Pet Photo Stand - Metal Print
Estimated Shipping time(not including production):
United States: 5 to 7 business days.
Canada: 6 to 10 business days.
United Kingdom: 3 to 5 business days.
Australia: 2 to 4 business days.
New Zealand: 2 to 4 business days.

🐾 Custom Pet Portrait - Metal Print
Estimated Shipping time(not including production):
United States: 5 to 7 business days.
Canada: 6 to 10 business days.
United Kingdom: 3 to 5 business days.
Australia: 2 to 4 business days.
New Zealand: 2 to 4 business days.

🐾Custom Pet Shaped Pillow
Estimated Shipping time(not including production):
United States: 5 to 10 business days.
Canada: 3 to 7 business days.
United Kingdom: 1 to 2 business days.
Australia: 10 to 15 business days.
New Zealand: 10 to 15 business days.

🐾Real Paw Print Necklace
Estimated Shipping time(not including production):
United States: 3 to 6 business days.
Canada: 4 to 10 business days.
United Kingdom: 3 to 4 business days.
Australia: 8 to 12 business days.
New Zealand: 8 to 12 business days.

🐾Custom Pet Portrait Necklace
Estimated Shipping time(not including production):
United States: 3 to 6 business days.
Canada: 4 to 10 business days.
United Kingdom: 3 to 4 business days.
Australia: 8 to 12 business days.
New Zealand: 8 to 12 business days.

🐾Custom Pet Face Crew Socks
Estimated Shipping time(not including production):
United States: 1 to 5 business days.
Canada: 10 to 30 business days.
United Kingdom: 10 to 30 business days.
Australia: 10 to 30 business days.
New Zealand: 10 to 30 business days.

🐾 Custom Pet Photo Book
Estimated Shipping time(not including production):
United States: 4 to 8 business days.
Canada: 4 to 8 business days.
United Kingdom: 4 to 8 business days.
Australia: 4 to 8 business days.
New Zealand: 4 to 8 business days.

🐾Custom Pet LED Lamp
Estimated Shipping time(not including production):
United States: 7 to 10 business days.
Canada: 5 to 15 business days.
United Kingdom: 5 to 15business days.
Australia: 5 to 15 business days.
New Zealand: 5 to 15 business days.

🐾Pet Pic Sticker
Estimated Shipping time(not including production):
United States: 5 to 8 business days.
Canada: 7 to 14 business days.
United Kingdom: 2 to 3 business days.
Australia: 7 to 14 business days.
New Zealand: 7 to 14 business days.

🐾Personalized Pet Stamper
Estimated Shipping time(not including production):
United States: 5 to 10 business days.
Canada: 10 to 16 business days.
Australia: 11 to 30 business days.
*Currently, the Personalized Pet Stamper is not available in UK and New Zealand

Check out our products for more shipping details!

Is there a tracking number for my order?

Definitely! As soon as your order is ready to be shipped, we'll notify you via email and/or text message, including a tracking number so you can easily monitor your package's journey. Stay up-to-date with the status of your shipment from dispatch to delivery.

I ordered a few custom gifts, why am I getting multiple tracking numbers?

Our talented team of designers and skilled workshops are located in the United States, United Kingdom, and the Netherlands. Depending on the custom gifts you've ordered, we may ship your order from different locations. This allows us to provide efficient delivery, ensuring you receive your unique and personalized gift quickly.

I have a special request for my order, what should I do?

At Boo and Pets, we love receiving special requests from our customers! If you have any special requests for your order, simply leave us a message in the note section when you add the item to your cart. Alternatively, you can contact us through our Contact page on our website. We always do our best to accommodate special requests!

Can I cancel my order?

We understand that things can change, so if you need to cancel your order, please do so within 12 hours of placing it. To cancel, simply contact our customer support team at order@booandpets.com. We'll be happy to help you with the cancellation process. Keep in mind that we have a limited cancellation window, so act fast. Thank you for choosing Boo and Pets for your furry friend's needs!

Products

Where are your products made?

Our products are made in the United States, United Kingdom, and/or The Netherlands using high-quality materials. We only have one product where it's designed/customized in Canada, made in our Vietnam studio: Custom Pet Led Lamp.

Each product is made with care and attention to detail!

What's a good photo to use?

Our product page will provide you with the recommended image quality. You will want to avoid images that are:

🐾 Blurry
🐾 The image of your pet is cropped(i.e. missing ears!)

Don't worry. If the image isn't capturing the best of your pet, we'll reach out to you and work it out.

Are these custom pet gifts for dog owners or pet gifts for cat owners only?

We offer a wide range of custom pet gifts that are perfect for any pet lover, whether you have a dog, cat, bird, or any other type of furry or feathered friend. Our custom pet photo gifts are designed to showcase the unique personality and beauty of your pet. Whether you're looking for a personalized pet portrait or a custom pet necklace, we have the perfect gift for you.

What if the photo has a background?

That's totally fine! It depends on the product as well :) For example, our Custom Pet Face Crew Socks would be something that does not require a background. In this case, our designers will use photo editing techniques to remove the background and crop out your pet's face. For products like our Custom Pet Photo Stand - Metal Print, you will have the option to keep the back ground image and have it printed on the photo stand as shown in the product images.

What if my pet is no longer with me and I don't have great photos?

We understand that losing a pet is never easy and sometimes it's hard to find the perfect photos. But don't worry, our talented designers are here to help. Simply send us the photos you have and we'll work our magic to create your beautiful pet gift hat you can cherish forever. Our designers are experts in pet photography, ensuring the best possible quality created just for you. We pride ourselves on providing exceptional customer service and creating a one-of-a-kind piece that truly captures your pet's unique personality. Trust us to bring your memories to life.